Small businesses rely on loyal patronage, but they also depend on several other variables such as timely delivery of quality supplies, keeping track of trends to catch up with what is new, management of information that keeps on changing and increasing, and keeping communication lines open. This is on top of managing operations at all fronts.
For big corporations, they rely on communications consultants to manage their communication lines all over the globe. The consultants design and provide the strategies for the corporate call center. Their consulting services do the complex solutions for the call center's needs and applications of corporations on a grander scale. For a small business, the consultants adjust or select the suitable applications.
The integration of CRM(Customer relationship management) technology assures real-time solutions to problems and delivery of company and product information and services. Geared towards customer care, this strategy optimizes the company's reach and effectiveness in responding to customer concerns. The strategy assures customers that the company is around to help them out anytime daily without fail.
For small or medium-sized business, hiring a call center consulting expert drastically improves CRM management. The consulting service designs a program after analyzing your contact needs. You can rely on the service to follow customers at billing time, announce the launch of new products and incentives, and track repeat customers with ease.
- Asterisk server with Zap(T1/E1/PSTN), IAX or SIP trunks
- SIP/IAX/Zap phones(hard or soft single-line or multiple)
- Client Computer with Firefox or other compatible web browser installed
- Asterisk server with proper software installed
- astGUIclient must be installed with the (ACQS) running
This system is dependant on a MySQL server acting as the storage place of all data and settings for the system. This was done so that it would be very scalable and flexible. This application draws on a lot of the core scripting inside of the astGUIclient suite of applications and was built with flexibility in mind. We have used VICIDIAL for over two years now on up to 120 seats at once across 6 separate Asterisk servers all using the same MySQL server and dialing on the same campaign. It is important to keep in mind that because VICIDIAL uses Asterisk meetme rooms for it's dialing that the Asterisk server will see an increased load as compared to a simple Zap/SIP-only calls.
Licht Data Communications since 2005
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